Returns & replacements

Made to order

Your order is printed or embroidered only after you place it. For that reason we cannot accept returns or exchanges for the wrong size, color preference, or buyer's remorse. Please use the size guide and check the product details before you order.

What we will fix

We will replace or refund an item that arrives:

• damaged
• defective
• misprinted (the print is faulty, missing, or clearly different from the product page)
• not the item, size, or color you ordered

How to ask

Contact us within 30 days of delivery with your order number, a short description, and clear photos showing the issue. That 30 days is the time you have to report a problem; it is not a return window for ordinary returns. Please do not send anything back until we ask: in most cases we can approve a replacement or refund without a return.

Refunds

Refunds are for items that arrive damaged, defective, or misprinted. Send a request from the link on your order page or from the contact page, with your order number and clear photos, and we review every request personally and reply within one to two business days. We decide each case individually and may offer a replacement instead.

Approved refunds go back to your original payment method, usually within 10 business days. Your bank may take a few extra days to show it. Orders canceled inside the cancellation window are refunded in full automatically.

Cancellations and changes

You can cancel your order for a full refund within 48 hours of placing it, straight from your order page. This cancellation window is separate from, and comes before, the normal production and delivery time: we begin making your order only once it closes, and the estimated delivery time runs from that point. After the window closes, fulfillment has begun and the order can no longer be canceled.

Cancel from the link in your confirmation email or on the order confirmation page. Once the window has closed, fulfillment has begun and we cannot cancel, change, or refund an order that was made correctly.

Not eligible

• Items that are the wrong size or color because of your choice
• Normal color differences between a screen and a printed garment
• Damage caused by wear, washing against the care instructions, or misuse