Privacy policy

This policy explains how OtakuBestie collects, uses, and shares personal information when you visit our website, buy from us, join our email list, or contact us. By using the site you acknowledge this policy.

Information we collect

• Contact and delivery details: your name, email address, shipping address, and phone number if you give one.
• Order information: what you buy, prices, shipping choices, and the status of your order.
• Payment information: payments are handled by Stripe. We do not see or store your full card number.
• Communications: messages you send us and your email list preferences.
• Device and usage information: your browser, device, approximate location, and how you use the site, collected through cookies and similar tools.

How we use it

• To take payment, make and ship your order, and send order updates.
• To answer your questions and give support.
• To send marketing emails if you opt in. You can unsubscribe at any time.
• To keep the site secure, prevent fraud and spam, and fix problems.
• To understand how the site is used and improve it.
• To meet legal obligations and enforce our terms.

Who we share it with

We share information only as needed with companies that help us run the store:

• Stripe, to process payments.
• Our print-on-demand and fulfillment partner (Printful), who receives your name, delivery address, and contact details to make and ship your order.
• Email, hosting, database, storage, security, and analytics providers that operate the site on our behalf.
• Authorities or other parties when the law requires it or to protect rights and safety.
• A buyer, if the business is ever sold or reorganized.

Cookies and similar tools

We use a small cookie to remember the contents of your bag. We also use tools that help protect forms from spam, and privacy-focused analytics to understand traffic. You can block or delete cookies in your browser, but your bag and some features may then not work. We honor the Global Privacy Control signal where required by law.

We do not sell your information

We do not sell your personal information for money. If we add advertising or analytics tools that share data in a way the law treats as a sale or sharing, we will update this policy and give you a way to opt out. See Your privacy choices.

Your rights and choices

Depending on where you live, you may have the right to know what we hold about you, to get a copy, to correct it, to delete it, and to opt out of certain uses. You can unsubscribe from marketing emails using the link in any email. To make a request, contact us through the contact page. We may need to verify your identity first.

Retention

We keep information as long as needed to run the store, meet legal and tax obligations, resolve disputes, and enforce our terms, then delete or anonymize it.

Security

We use reasonable safeguards, but no system is perfectly secure. Please avoid sending sensitive information by email.

Children

The site is not meant for children, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

International transfers

Our providers may process information in the United States and other countries. We rely on recognized safeguards where required.

Changes

We may update this policy by posting a new version here with a new date.

Contact

For privacy questions or to use your rights, reach us through the contact page.