FAQ

Yes. Every piece is printed or embroidered after you order it by a professional fulfillment partner. That lets us offer more original designs and reduces overproduction. Production time is separate from shipping time.

Most items take 2-7 business days to print and prepare, then 3-8 business days to ship within the United States. Most customers receive their order in about 7-11 business days from purchase. Carrier, holiday, and weather delays can affect that.

Not yet. We currently ship within the United States only. International shipping is planned, and we will announce it when it is ready.

Shipping and handling is calculated for your exact order and address at checkout, before you pay. You will see the amount in your order summary. It covers the carrier's cost to deliver your order, and in some states the sales tax charged on your order's production.

We email you when your order ships, with a tracking link. Tracking can take 24-48 hours to show movement. Check your spam folder if you do not see the email, and contact us with your order number if it is still missing.

Items in one order can be made at different facilities, so they sometimes arrive in separate packages. You are not charged extra for this, and each package gets its own tracking.

Use the size guide and compare the measurements with a similar piece you own. Hoodies and sweatshirts run small, so we recommend ordering one size up, and another size up for a relaxed fit. Fit varies by style, so check the guide for the exact piece.

Because every item is made to order, we cannot accept returns or exchanges for size, color, or change of mind. If your item arrives damaged, defective, misprinted, or is not what you ordered, we will replace it or refund you. See Returns & Replacements for the details.

Contact us within 30 days of delivery with your order number and clear photos of the issue. If it qualifies, we will send a replacement or refund at no extra cost.

You can cancel your order for a full refund within 48 hours of placing it, straight from your order page. This cancellation window is separate from, and comes before, the normal production and delivery time: we begin making your order only once it closes, and the estimated delivery time runs from that point. After the window closes, fulfillment has begun and the order can no longer be canceled. To correct an address or other detail, contact us right away with your order number and the exact change you need: we can only change an order before the window closes.

No. OtakuBestie is an independent fan-art brand. Our designs are original, fan-created interpretations inspired by anime, K-pop, and pop culture. We are not affiliated with or endorsed by any studio, production committee, idol group, or entertainment company.

Follow the care instructions on the product page. In general, wash inside out in cold water with similar colors, tumble dry low, and do not iron directly over a design.

Yes, we love ideas. Send your request through the contact page. It does not guarantee we can make it, but it helps guide future drops.